Incident Response

Severity Levels

• P0: Service down, all users affected → fix immediately, communicate within 1 hour
• P1: Major feature broken → fix within 24 hours
• P2: Minor bug, workaround exists → fix within 1 week

Response Steps

1. Acknowledge the issue
2. Assess severity
3. Communicate to affected users (if P0/P1)
4. Fix and deploy
5. Write post-mortem (P0 only)