Dispute Policy

Approach

1. Resolve informally first — email conversation within 48 hours
2. Mediation — if informal resolution fails, propose neutral mediator
3. Legal action — last resort only

Refund Policy

• Full refund within 14 days of purchase, no questions asked
• Pro-rated refund for annual plans cancelled mid-term
• No refunds after 14 days for monthly plans (just cancel)

Zero disputes to date.